FAQ

La Housse de Coussin offers you a hassle-free delivery experience, where the border is just a word.

We deliver to mainland France, Europe and internationally (except the islands).

Our commitment to your satisfaction is reflected in our competitive delivery times:

• 2 to 3 weeks for France
• 2 to 4 weeks for Europe
• 3 to 5 weeks for international destinations

At La Housse de Coussin, we have great news for you: delivery is completely free! Yes, you read that right, you will not be charged any additional fees for the delivery of your order.

We believe in transparency and accessibility, which is why shipping costs are already included in the price at the time of your purchase. This way, you can shop with peace of mind, without worrying about hidden shipping costs at the end of the process.

Our goal is to make your shopping experience as enjoyable as possible, by eliminating the hassle of shipping costs. Enjoy the convenience of free shipping at La Housse de Coussin and treat yourself to that little extra that makes all the difference.

If you have any further questions or require additional information, please do not hesitate to contact us. We are here to make your shopping experience as smooth as possible.

Once your order is placed, a confirmation email will be sent to you.

If you don't find it in your inbox, check your "junk" or "spam" folder, as these filters are becoming increasingly sensitive in protecting users' privacy by identifying emails that are not part of your contacts.

We recommend that you authorize the domain lahoussedecoussin.com in your anti-spam tool and/or your email.

If your credit card payment was successfully processed and you have not received an order confirmation promptly, please contact our customer service immediately.

Bank verification may take a little longer due to security procedures, meaning the order is not immediately authorized and requires manual validation.

At La Housse de Coussin, we are committed to providing you with quality products, and to do this, we work with several specialist suppliers.

Some items in your order may be shipped separately, directly from our various partners. This method allows us to offer you a variety of high-quality products while maintaining high manufacturing standards.

So, it is quite normal to receive multiple packages for one and the same order. If you have noticed that part of your order is missing, do not worry. We are here to help you resolve this situation.

For any questions or concerns regarding not receiving your order in full, please do not hesitate to contact us by email at lahoussedecoussin@gmail.com .

Our dedicated customer service team will be happy to assist you and ensure that you receive all the items you have ordered as soon as possible.

Thank you for your understanding and trust. We are committed to making your shopping experience as seamless and enjoyable as possible.

We accept credit card payments via our secure partner Stripe: Carte Bleue, Carte Visa, Carte Mastercard and Carte American Express.

We also accept payment by Paypal.

Payments by postal check, bank check, transfer or administrative order are not accepted.

To subscribe to our newsletter, scroll to the bottom of any page on our site.

All you need to do is enter your email address and confirm.

In accordance with the "Informatique et Liberté" law of January 6, 1978, you have the right to access, rectify, modify and delete data concerning you.

The site is declared to the National Commission for Information Technology and Civil Liberties - CNIL under number 1351361.

From your customer area, you can modify your personal details and change your options for receiving our newsletter.

You can still exercise these rights by sending us an email at lahoussedecoussin@gmail.com

Absolutely, the security of your financial information is a priority at La Housse de Coussin. We understand the importance of protecting your data, which is why we have put in place strict measures to ensure a secure payment process.

We are proud to work with trusted partners like Stripe and Paypal, names recognized worldwide for their excellence in online payment security.

These renowned platforms use the latest encryption technologies to ensure that your sensitive information remains confidential at every step of the payment process.

With La Housse de Coussin, you can have complete peace of mind when making your online transactions. Our commitment to the security of your data extends to every purchase you make with us.

If you have any additional questions or concerns regarding payment security, please feel free to contact us. We are here to ensure you have a safe and enjoyable online shopping experience.

Thank you for trusting La Housse de Coussin.

Your payment may have been declined for various reasons: an error in entering your bank details, the amount of the order may exceed your financial reserves, etc.

If your payment does not go through, check that your card numbers or expiration date are not incorrect. Check with your bank to make sure they are not blocking the payment.

For security reasons, customer service does not have access to your bank details but remains at your disposal to guide you.

Once your payment is accepted, you will be directed to our site where you will see a screen confirming your order. Shortly after, you will receive a confirmation email summarizing all the details of your purchase.

If you cannot find this email, you can also access your order and its status in your personal space on the La Housse de Coussin website.

If you have any doubts, please do not hesitate to contact our customer service. We will inform you promptly about the processing of your order or guide you through the steps required to validate it correctly.

Your satisfaction is our priority.

The quality of the products at La Housse de Coussin is our top priority.

However, if despite our rigorous quality controls you notice a defect, we encourage you to report the problem by following the procedure below:

Please send an email to our customer service, stating:

• The order number in the subject of the email.
• Clear photographs of the product showing the defect.
• A photo of the packaging.
• Your preference for an exchange or refund.

Our customer service will contact you within 5 working days to process your request.

If the defective item has been returned, please follow the returns procedure and indicate the reason for return.

Upon receipt, inspection and confirmation of the defect by us, return and shipping costs will be refunded.

We are here to ensure your satisfaction and resolve any situation efficiently and quickly.

Thank you for your understanding.

At La Housse de Coussin, we would like to sincerely apologize if you have received incorrect items. Your satisfaction is our top priority, and we are here to rectify this situation as soon as possible.

Please contact us immediately via our online contact form or by email at lahoussedecoussin@gmail.com to report the error. Our dedicated customer service team will handle your claim within 5 business days.

We will provide you with a detailed return procedure, with the assurance that shipping costs will be refunded. We understand the importance of a quick resolution, and as part of our commitment to your satisfaction, we will offer you a suitable solution, whether it is an exchange or a refund.

Your experience at La Housse de Coussin is important to us, and we are committed to rectifying any uncomfortable situation efficiently.

Thank you for your understanding, and please do not hesitate to contact us with any additional questions or concerns.

At La Housse de Coussin, we understand that fabric choice is essential to creating the perfect ambiance in your space. We are pleased to offer you a variety of premium fabrics to suit all tastes and styles.

Explore our collections of cushion covers available in cotton, linen, velvet and polyester fur.

Our cushion covers come in a wide range of colours and patterns, allowing you to personalise your decor to suit your preferences. Whether you’re looking for neutral tones, bold patterns or vibrant hues, we have the perfect fabric to complement your style.

Explore our collections now to find the perfect cushion cover that will meet your needs for comfort, aesthetics and personality.

At La Housse de Coussin, we focus on quality and diversity so that your fabric choice is as unique as you are.

We understand the importance of keeping your cushion covers fresh and pristine. Here are our cleaning recommendations based on the different fabrics we offer:

• Cotton: Cotton cushion covers are generally easy to care for. We recommend machine washing them at a moderate temperature. To preserve the colors, avoid washing at high temperatures. Air drying is ideal for maintaining the softness of the cotton.

• Linen: Linen covers can be machine washed at a low temperature. To avoid wrinkles, remove them from the machine as soon as the cycle is finished and gently stretch them. Air drying is recommended to maintain the natural texture of the linen.

• Velvet: Velvet covers require delicate cleaning. Choose to hand wash or machine wash on a gentle cycle. Use a mild detergent to preserve the luxurious texture of the velvet. Air drying is recommended.

• Polyester Fur: For polyester fur covers, dry clean only. Avoid machine washing to maintain the softness and appearance of the fabric. If stains occur, treat them gently with a damp cloth.

Be sure to check the specific labels on each cover for more detailed cleaning instructions.

Everything is secure!

The "HTTPS" present in our store URLs is a testament to the quality of our services.

HTTPS is the variant of "http" secured by the use of SSL/TLS protocols.

HTTPS is used to protect financial transactions on merchant sites.

As e-retailers, we are aware that using SSL is becoming essential these days. It is the best way to protect your data and protect yourself against any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser.

It is also represented by an "s" which stands for "secure" and is added to the "http" protocol on the website in the address bar.